The City of Ocala Municipal Services’ temporary no-disconnect policy will expire Monday, Oct. 31. The disconnection policy for past due balances resumes Tuesday, Nov. 1. Residential customers experiencing difficulty paying their utility bill, for any reason, must contact a service representative to make necessary payment arrangements and/or enroll in the city’s prepaid billing program.
Payments can be made at any self-service kiosk, City of Ocala website, Fidelity Express, Western Union, Amscot, and MoneyGram locations. Additional payment options and other online tools such as residential start and stop service, residential service transfers, and payment extensions can be found at www.ocalafl.org. Payments can also be made via the secure automated phone system at 844-286-1785.
As the temporary policy expires Nov. 1, the City reminds customers to maintain awareness of scams involving callers who demand immediate payment using any prepaid card, debit or credit card, or wire transfer. The city will never call its customers demanding payment using any prepaid cards, debit cards, or gift cards. Never share personal or financial information with anyone that calls or emails you. Never meet a stranger in person to make a payment. If you believe there is a problem with your account, call the City of Ocala Municipal Services Customer Service at 352-629-2489.
New Customer Service Lobby Hours
The City of Ocala Customer Service Office, 201 SE Third St., will implement new hours of operation beginning Tuesday, Nov. 1. The first-floor lobby will be open Monday through Friday, 8:00 a.m. to 5:00 p.m., with the exception of the City of Ocala’s observed holiday schedule.
The City of Ocala Call Center’s hours of operation will remain Monday through Friday, 7:30 a.m. to 6 p.m.
For more information, please contact the City of Ocala Municipal Services Customer Service at 352-629-2489 or email OEU@ocalafl.org.
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